Community Gold Platinum
       
Technical assistance   Public channel (Eclipse Forum) Private channel (FR/EN) Private channel (FR/EN)
Availability     9AM-6PM CET - 5 days/7 9AM-6PM CET - 5 days/7
Dedicated engineer        
Contact points     1 2
Upgrade assistance        
Expert advice     Annual briefing Annual review
Issue reporting   Public channel (Eclipse Bugtracker) Private channel (FR/EN) Private channel (FR/EN)
Service Releases   1 year 2 years 4 years
Hotfixes        
Response time    Best effort Guaranteed Guaranteed
      - Blocker     3 days 1 day
      - Major     1 week 3 days
      - Minor     1 month 1 month
Repository-based collaboration     Option Option
Open Innovation / Credit       20 hours / year
Open Innovation / Discount     15% 30%

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