To deploy Sirius on your projects, Obeo recommends to subscribe to a professional support & maintenance contract
that offers guaranteed response time and priority access to corrections.
Get anwers to an unlimited number of technical questions from Obeo experts, with the guarantee of confidentiality and response times. In addition, you can submit your modeling tools for a review and get our advice regarding best practices: ergonomy, architecture, packaging, deployment, performance, etc.
Obeo Designer subscription allows you to receive hotfixes that are delivered before the scheduled software maintenance versions. You can benefit from a private and confidential infrastructure that supports your specific version of the software, integrating urgent fixes and your specific requirements.
Obeo Designer relies heavily on Open Source projects and, as such, it is important to contribute so as to maintain their longevity. The Open Innovation service enables you to get involved in the supported technologies roadmap: priorities definition and Open Source contributions in the source code of the projects.
|Technical assistance||Public channel (Eclipse Forum)||Private channel (FR/EN)||Private channel (FR/EN)|
|Availability||9AM-6PM CET - 5 days/7||9AM-6PM CET - 5 days/7|
|Expert advice||Annual briefing||Annual review|
|Issue reporting||Public channel (Eclipse Bugtracker)||Private channel (FR/EN)||Private channel (FR/EN)|
|Service Releases||1 year||2 years||4 years|
|Response time||Best effort||Guaranteed||Guaranteed|
|- Blocker||3 days||1 day|
|- Major||1 week||3 days|
|- Minor||1 month||1 month|
|Open Innovation / Credit||20 hours / year|
|Open Innovation / Discount||15%||30%|